Trust centre
Know what Sorva does before your team depends on it
This page is designed to make the important operational questions easy to find. Product capability and production status are not the same thing, so we label them separately.
Privacy and access
We document the data Sorva handles, the staff roles that can access it, retention, export, and deletion workflows.
Payments and reconciliation
We explain provider coverage, payment confirmation, refunds, failed transactions, and how a restaurant verifies payment.
Resilience and recovery
We describe offline capture, local queues, synchronization, backups, incident response, and support expectations.
eTIMS status
We show whether eTIMS is live, provider-configured, ready for integration, or still under development.
Current status note
Integration and compliance status can vary by restaurant configuration and provider. Contact the team for the current production checklist before connecting live payments or fiscalization.